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For all after hours emergency repairs, please call 317-966-6652 On-Call Phone. Please make sure that you leave your name, property address, a call back number that you will answer, and the nature of the problem. Please keep in mind that we will endeavor to respond as promptly as possible, but the response time frame may extend up to 4 hours or more depending on the time of day or night you are calling.
There is no maintenance staff just a short walk or golf cart ride away. Therefore it is vitally important that you follow all of the instructions below.
Emergency Maintenance:
Issues that constitute an Emergency: Anything related to the property under lease that is a threat to life, health or the property. If the situation is life threatening, please call 9‐1‐1 immediately and report to us after the situation is under control and the authorities are on the scene.
Some examples of severe emergencies that requires our immediate attention: fire, flood, sewage back‐ups, gas odors, roof leaks, lighting strike, broken water pipes, no heat when the outside temperature is below 45 degrees, no air‐conditioning when the outside temperature is over 90 degrees for more than 4 hours, a fallen tree onto the house, etc. Please remember that neither Property Manager nor HVAF is ever liable for any loss or damage to any of your belongings, including food, for any reason or cause whatsoever. Please ensure that you have your renter’s insurance policy and contact information so that you can recover any possible personal property losses. Do not call a contractor on your own! You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Property Manager nor HVAF will reimburse you for those costs. You must contact the property manager or submit a work order online so that they can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.
Routine Maintenance: This sort of maintenance is considered to be non‐emergency, but does need our attention for repairs such as non‐emergency heating and air conditioning issues, broken windows, plumbing repairs, appliance repairs, loose railings, electrical issues, etc. Please submit the work order request below and expect a response by the next business day for an estimate of time for completion.
If you make an appointment with any of our maintenance staff or contractor and you or a person 18 years old or older is not present when the maintenance staff or contractor arrives, then the maintenance staff or contractor will not enter the property and you will be charged a minimum $75.00 fee for the trip charge.When requesting a work order, please make sure that we have your best contact phone numbers as the property manager, maintenance or the contractor will call to seek more detail about the problems that are occurring at the property. Failure to respond to our calls will simply result in extended delays in someone getting out to the property. Simply stating that the toilet is not working is not sufficient for us to be able to know what is wrong with the unit and which our maintenance or contractor to send out. Please make sure you give us as much detail as possible.